Support

We usually reply within two business days.

Email us at support@agereel.com. Tell us your iPhone model and iOS version, and what you tried.

Common questions

Smart scan didn't find some photos

Smart scan needs access to all photos. Check Settings › AgeReel › Photos and choose Full Access. Photos stored only in iCloud are downloaded during the scan, so keep the app open on Wi-Fi. You can always add photos yourself with the + button.

A photo is lined up wrong

Open the photo and tap Adjust position, then drag, pinch or turn it into place. Photos with closed eyes or a turned head are left out until you choose to keep them.

A photo has the wrong date

Tap the photo and change its date. AgeReel reads dates from the photo itself, and from the file name when you import a folder or ZIP.

How do I restore my purchase?

Open Settings in the app and tap Restore Purchases, or tap Restore on the AgeReel Pro screen. Use the same Apple Account you bought with.

How do I cancel AgeReel Pro?

Open the Settings app on your iPhone, tap your name, then Subscriptions, then AgeReel, and choose Cancel Subscription. Pro stays active until the end of the period you paid for.

Will my timelapses move to a new iPhone?

Turn on iCloud backup in AgeReel's settings. It saves your people, dates and choices, and on the new iPhone AgeReel finds the same photos in your library again. Face data is never backed up, so it is rebuilt on the new device.

Are my photos uploaded anywhere?

No. Everything happens on your iPhone. See the privacy policy.